FAQs


ORDERING

Do I need to have an account to order?
What if I forgot my password?
What if I typed the wrong email address?
Are there any exchange rates?
What payment methods do you accept?
How secure is my online order?
How do I change or cancel my order?
How do I set my shipping address?
Can I change my shipping address after placing an order?
When will my order arrive?
How do I track my order?
Can I use several discount codes in one order?
What Do I Do If I Have Missing Items In My Order?

SHIPPING AND CUSTOMS

When will my order be processed?
How will my order be shipped?
Will I be charged with customs and taxes?
Is my order eligible for free shipping?

RETURNS

How do I return an item?
Will shipping be covered for my returns?
What if the item(s) I received are defective/incorrect/damaged?
How long is the returns process?
When will I receive my refund?